Use our unique QA templates and tools to enhance agent performance
With our quality assurance solution (call scoring), your team leads or quality monitors can easily select agent call recordings and a scorecard template to evaluate calls. A scorecard template is selected based on the call type, and it defines the attributes for evaluating the call.
As you listen to the call recording, you select options for the defined attributes and the values of those selections roll up into a final score of the call. This information is saved in the database and available for reporting. These reports will show how agents are performing over time.
Schedule A Demonstration
Set Up A Meeting With Our Team And Find The Perfect Contact Center Solutions For You
Contact us today to set up a demonstration. Our dedicated team will discuss your specific needs, walk you through a demonstration of some of our most popular customized solutions and integrations, and then discuss how best to achieve what your business needs.
Serving Dallas, Texas, Fort Worth, Arlington, Irving, Plano, Garland & Worldwide.