Workforce management is a bit of art and science in an ever-changing call center environment. Some have even described it as “herding cats”. With our workforce tools, you can get the information you need to stay on top of this challenge and schedule agents accordingly. Our solution has tools for adding and updating agents’ schedules so that the system becomes aware of where agents are supposed to be.
Once the schedules are in, the system can:
- Send emails when agents are late
- Provide visual views of schedules
- Run reports on schedule adherence
- Provide reporting on call volumes versus agents’ schedules to ensure you are staffed appropriately
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Set Up A Meeting With Our Team And Find The Perfect Contact Center Solutions For You
Contact us today to set up a demonstration. Our dedicated team will discuss your specific needs, walk you through a demonstration of some of our most popular customized solutions and integrations, and then discuss how best to achieve what your business needs.
Serving Dallas, Texas, Fort Worth, Arlington, Irving, Plano, Garland & Worldwide.